Privacy Policy

Nelson Hair Salon ("Nelson", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use and protect your personal data when you use our website and services.

Data Controller

Nelson Hair Salon Raħal Ġdid, Malta VAT: MT26675303 Email: info@nelsonmalta.com

Data We Collect

When you book an appointment or contact us, we collect:

• Name, email address, phone number
• Appointment preferences (barber, service, date/time)
• Optional notes you provide
• IP address (for fraud prevention and rate limiting)

How We Use Your Data

• To process and manage your bookings
• To send appointment confirmations, reminders and cancellation notices
• To prevent abuse and spam (rate limiting)
• To improve our services through anonymous analytics

Third-Party Services

We use the following third-party services that may process your data:

• Resend — Resend — transactional email delivery
• Google Analytics — Google Analytics — anonymous website analytics
• Microsoft Clarity — Microsoft Clarity — anonymous session recording and heatmaps
• Google Search Console — Google Search Console — search performance monitoring
• Hetzner — Hetzner — website hosting (servers in EU)

Data Retention

Booking data is retained for the duration of the business relationship and for a reasonable period afterwards for record-keeping purposes. You may request deletion at any time.

Your Rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent for communications
• Lodge a complaint with the Information and Data Protection Commissioner of Malta

Contact

For any privacy-related questions, contact us at info@nelsonmalta.com.